DOWNEAST WINNING TEAM
 TRAINING  RESOURCE  WEBPAGE
- FULLER BRUSH FOR ME -

If you were one of my 1200 distributors, you aren't anymore. The Company took away all distributors and referral bonuses on Oct 1, 2016, to handle themselves. I will continue adding some updates on this page. 

 THANK YOU to all my distributors over the years who tried to keep Fuller Brush in business. 
I at least, appreciate your efforts and support.

 

Important between-the-lines explanation of the Oct 28 Sales Hotline and other announcements. What does it mean?  Is it suicide?  - see below

Presented by Roland Rhoades, Fuller Brush Division Director, & Head of The DownEast Winning Team
 25 Years Providing Customer Service and Distributor Training
10 Blackberry Lane - Gorham ME 04038
PHONE/VOICEMAIL:  1-207-892-0923
Email: FBDWT@maine.rr.com

 08/15/2017 update

End of the Distributor Program Q&A 9/13/16

including the Original Letter from Fuller-Stanley

E-Newsletter emailed to everyone subscribed 9/13 at 5:30 Eastern

I now have Customer Announcements on all my Retail webpages. see homepage link below. It is working, as people stock up this month before Sept 30.

UPDATE ABOUT OUR BACK OFFICE REPORTS AND WHAT YOU NEED TO DOWNLOAD NOW TO SAVE. 9/29
Hi Roland,
Just a Quick Note about the Reports available after September 30 . . .
Distributors will have access to the prior (and current) Commissions Statements and other Reports pertaining to Commissions paid.
Distributors will NOT have access to prior Genealogy Reports, Registration Reports or any other Reports pertaining to downline Distributors.
As always, thank you for your support as we make this transition.
Larry Gray

Posted on my Facebook page 3/3/2017:
Finished my taxes Friday, using FreeTaxUSA. Good news I guess, is that I now make too little to have to pay any income tax. 
Thank you #FullerBrushCompany RIP for being so mis-managed that you are putting your thousands of distributors out of business along with yourselves. My bonus check for Jan 2017 was $39. Ten years earlier in Jan 2007, my retail team volume for that one month was $103,112.
Long way from my high point building my Fuller team business to over $1-million in sales per year in 2006-2008. After that period, the backorders started mushrooming, Fuller actually told my team members that I was training, to slow down and save some products for other distributors and that we were taking up too much time placing orders, so many large salespeople got disgusted and left. And then on Oct 1, 2016, Fuller stole my entire team that I had built, saying they would handle all the distributors themselves, which turned into so much work that they started charging distributors $10 just to place an order, and fired all of customer service "wasting time" answering questions. The past 5 months show a continued steady decline in products available. I'm closing out in 2017.

  2016 SALES HOTLINES: 1-800-732-1132 or:

  January 29 Sales Hotline here      Feb 25 Sales Hotline here

   Feb 29 Sales Hotline here       March 18 Sales Hotline here

  April 15 Sales Hotline here    May 19 Sales Hotline here

  June 16 Sales Hotline here     July 21 Sales Hotline here

  Aug 18 Sales Hotline here     Sept 9 Sales Hotline here

  Sept 16 Sales Hotline here     Oct 7 Sales Hotline here

  Oct 28 Sales Hotline here*
* - see important between-the-lines explanation below  

  Nov 23 Sales Hotline here*

 If you have problems on your website, CALL Fuller to order or inquire 1-800-732-1115.

               Roland's Home Page

Roland's Shopping Presentations (& connected pages)
 

DOWNEAST WINNING TEAM TRAINING MANUALS WRITTEN BY ROLAND RHOADES, Company approved for use by Roland's distributor team only, many deleted as obsolete Oct 1.
Important between-the-lines explanation of the Oct 28 Sales Hotline and other announcements. What does it mean?  Is it suicide?
  * This is MY personal evaluation of what is going on, based on my 25 years with Fuller. - Roland Rhoades.
First, have you wondered about the labeling of our products, "Manufactured for the Fuller Brush Company, Napa CA"?
When Fuller first went bankrupt in 2012, they were rescued by a restructuring that separated the distributor program as "Fuller Brush Co", and the factory remained secure as a separate entity "Fuller Industries Inc." So it is the Fuller factory making the products for the Fuller Brush company. If it is USA, that has meant made by the Kansas Fuller factory.  Luckily, this separation is now saving the factory as they near bankruptcy for 2017.

October 1, 2016 Fuller Brush/ Stanley Home Products changed the whole marketing plan, saying they were "deep in the red", taking away my 1200 distributors that I had advertised for, recruited, trained, and supported, saying all distributors were now direct with the Company.  As a Director I was guaranteed a locked-in 41% or more commission. They told me in October that I was no different than a brand new distributor joining and therefore was back at 26%. Luckily at age 65, I only have to wait it out and sell the USA inventory that I bought at 51% in September, with minor purchases as necessary.  They also increased shipping to 10% with a $9 minimum, including for our customers, making the $7.95 on the catalog order forms obsolete. And they now have a 7-12% customer processing fee on ANY orders not shipping direct to you.  If you don't order online and want to order by phone, they have also added a $10 convenience fee to each order. YES, they are charging you $10 to buy from them! [see your new Distributor Guide in your back office.]  They seem to be reaching to get rid of us as a distraction from them selling to everyone directly. (Larry Gray had also promised to reimburse some of my national advertising expenses over the years. Trying to submit my invoices to them and being ignored since Dec 2015, Larry finally responded in Oct 2016: NO, be happy that we reimbursed anything in the past.)

The Oct 28, 2016 Sales Hotline makes this statement: "At Fuller Brush and Stanley Home Products, we provide top quality products at a great value to customers across the country. As such, we are constantly searching for new products and new suppliers to meet our high standards of quality. Only by searching for new suppliers are we able to make certain that our costs stay competitive, so that we can offer the best value to our customers.  Please be aware that the packaging (such as bottle design or labeling) may change with a new supplier. We fully understand the extreme value of our "tried and proven" formulas . . . therefore, we provide the new supplier with our formulas for production of our products."

So.... what the heck does that mean?  Yes it IS ominous, if you are one of the 95% who joined Fuller to sell real Fuller American-made products.  In my opinion, the Fuller factory is the REAL Fuller. They already announced that the manufacture of Stainless Steel Sponges were being moved to Mexico. Napa CA has no loyalty to the Fuller factory or their Kansas employees at all. Watch the new labels closely to see if they are still USA.

THE FUTURE
Fuller Brush was saved from bankruptcy in 2012 by David Sabin and Victory Park Capital. These investment companies typically have a 5-year plan. This is the 5th year and they admit to being "deep in the red". Suing has been suggested, but they have nothing to sue. An educated guess is that they are cutting expenses (us distributors, manufacturing expense, etc) to make themselves look better on paper to sell off to somebody else.  A new buyer might recognize the value, history, and heritage of Fuller Brush & Stanley distributors, OR they might just buy a brand name to stick on store shelves. Only time will tell, but I expect that to be in 2017.

I will continue limited selling, concentrating mostly on my inventory. I have purposely not bought anything from Fuller in October, making my total volume drop from $58,000 in September to zero. If you have inventory, tell me and I may have customers for your discontinued products. I encourage you to earn what you can while you can.  Thousands of people buy Fuller-Stanley at the retail price. You can still buy at a discount.

See also the FULLER HISTORY RIP link.

WEBLINK

DESCRIPTION

Last Update
NEW FULLER BUSINESS GUIDE New Commission Structure beginning Oct 1, 2016, new shipping fees, and more fees when shipping to your customers. Fuller emailed this Oct 1 to everybody who they have email for.
Fuller raised S&H to $9+ for distributors and I only discovered Oct 25 that the $7.95 promised customers is now the same S&H as us.
10/25/16
MONTHLY PREVIEW FLYERS

Future months are in your back office or my shopping page here.

Great for planning your marketing campaigns, and keeping your customers informed about when their favorite products will go on sale again.

 We provide a one-page PDF listing of what will be on sale.  Use this to get pre-orders and to advise your customers when their favorite products will be going on sale. They will love you for the service of watching out for their pocketbook.  Sales actually begin the 15th of the previous month or closest business day, ie June 2016 sale begins May 13.

10/28/16
FREE MASTER CATALOGS FOR YOUR FULLERDIRECT CUSTOMERS Tell your customers how to get a free set of Master Catalogs when they order on your Fullerdirect website. Add stock # FG00 to the shopping cart. (They are still working on getting it automatically added.) 8/2015
ANNUAL REGISTRATION

 

YOU NO LONGER NEED TO PAY THE ANNUAL REGISTRATION FEE.

YOU ARE A DISTRIBUTOR FOR AS LONG AS YOU SELL THE PRODUCTS

9/8/2016
New Distributor Bonuses

expired Sept 30, 2016

   
FBDWT Newsletter Library Library of Roland's Downeast Winning Team Newsletters dating 2014 back to Issue 49 in 2003. 11/2014

My Kitchen Product Videos to add to your websites if you wish:

Highlight Video: 
http://www.youtube.com/watch?v=si0vSTRWzaE

Silicone Bakeware:  http://www.youtube.com/watch?v=p77vMnbSKKY

Ceramic Cookware:  http://www.youtube.com/watch?v=5aTRjYH6m78

Smart Grater: 
http://www.youtube.com/watch?v=10ph4N5qqMw

Salad All in One: 
http://www.youtube.com/watch?v=rnc_B8Jdt88
 

FIESTA RED SPIN MOP VIDEO

9/7/2013
NEW PRODUCT DEMOS
are available ONE per distributor as new products are introduced, at up to half-price, LESS your commission. They count as regular product volume and commission levels. Many are currently extended for our new distributors or anyone else who missed them.

MORE NEW DEMOS
are always being introduced.

Demos are a great way for your Sales Team to . . . get a Sample . . . Try the product . . . and Show & Tell customers!

FOR THE OFFICIAL LIST:

Go to your back-office shopping and enter "Demo" into the product search box, all the ones still available will pop up.

 
DWT Manual 4 - Retailing Sales approaches, tips, building confidence, business sales, mailorder-internet tips, top selling products.   Oct 1 change makes some of this obsolete. 6/2016
8x11 Product testimonial flyers

5x8 Product testimonial flyers

MSDS sheets - inquire.

 

PRODUCT INFORMATION
8x11 product testimonial and informational flyers in Word for you to edit your contact info into, or rubber stamp your info, for many of our top selling products. YOUR job as a distributor is to guide your local and nationwide customers into making an informed purchase. These WORK and I always use them. 
NEW 2-pg flyer added on the new Full-Connect handle System.        

5x8: #119 Wetmops and Perfumed Deodorant Blocks.  update 5/4/2015

8/2016
Aerosols Flyer reproduced from a Fuller magazine showing that our aerosols are just fine for the environment.  
POSTERS Motivational Posters you can print out if you wish.  

  2015 SALES HOTLINES:
 
Jan 1, 2015 Sales Hotline here.     Jan 31 Sales Hotline here

  Feb 20 Sales Hotline here.         Feb 27 Sales Hotline here  

  March  27 Sales Hotline here    April 9 Sales Hotline here

  April 24 Sales Hotline here       May 29 Sales Hotline here

  June 24 Sales Hotline here        July 31 Sales Hotline here

  August 26 Sales Hotline here    September 3 Sales Hotline here

  October 8 Sales Hotline here     November 5 Sales Hotline here

  November 19 Sales Hotline here    December 10 Sales Hotline here

   December 31 Sales Hotline here

YOUR IMPORTANT WEBSITES 
FULLERDIRECT.COM

 

 

 

NEW JAN 9, 2015:

 

FULLER DIRECT

IS NOW:

YOUR SALES WEBSITE

YOUR BACK OFFICE

 

 

 

 

 

 

 

You must add your ID# to the link, ie https://FullerDirect.com/9200298  Add this link to your email signature lines.  The ONLY website where your customers can place orders.  Commission checks are mailed or direct-deposited the 20th of the following month.   Customers can also call Fuller at 1-800-522-0499 with your ID# to place orders.

NOTE: If your ID begins with a zero, on this new Jan 2015 website, you MUST drop the leading zero. 0123456 is now 123456.

Edit your profile: Change your password, update your info, introduce yourself and add your photo and personal message, etc.

Fuller does have an official policy that if someone registered as your customer accidentally shops on the Company website with any special offers they have, instead of your fullerdirect website, YOU will still get credit for the order. Keep track of your customers and stay in contact with them so they don't go elsewhere. If they shop on another distributor's website, THAT distributor now has your customer. It is their choice where to shop. Let them know it makes a difference and why YOU deserve their business.

Order online in your back office section: place your wholesale orders; check your order history and status. The ONLY website where you can place orders.   Type "demo" into the product search box to find the half-price new product demos.

Resources:  Purchase Orders; Fuller calendar with important dates; Fuller logo for your use; Sales Hotline: Transcripts of the past few Sales Hotlines (1-800-732-1132) (unfortunately these are alphabetical instead of by date)

Genealogy Reports: Gives you updates of current month volume updated in real time.
  Your Fullerdirect customer list with complete contact info. USE this list to follow-up and thank them and get new orders. It is important for your customers to realize that YOU are their Fuller connection, or they will simply order from the first Fuller website they come to next time. Introduce yourself.

PHONE NUMBERS  are currently up in the air.  All now seem to ring into the same # in Napa CA. 1-800-732-1132   SALES HOTLINE updated every 2-4 weeks 
1-800-732-1115   DISTRIBUTOR ORDER LINE now charges $10 to take your order.
1-800-522-0499   FULLERDIRECT CUSTOMER ORDER LINE
1-207-892-0923  Roland Rhoades
FULLER BRUSH ARTICLES from past company newsletters or the press.
DWT Recognitions DWT Director promotions found in print in past Fuller Newsletters.  
Sales Force History The Evolution of the Fuller Brush Sales Force, Mini Company History, 2006  
Fuller Brush 1986 History History of Fuller Brush, 1986  6p magazine article  
Sanford Maine Newspaper Free publicity 2003 from press release I sent The Sanford News about being promoted to Executive Director.  
Westbrook Maine area Newspaper  PDF story  The weekly American Journal asked for an interview after receiving my press release. I certainly didn't expect a FRONT PAGE ARTICLE AND PHOTO of me! Continued on Page 11. This is the Oct 15, 2003 issue and the paper covers Westbrook, South Portland, Gorham, Windham, Scarborough, Standish, and Cape Elizabeth Maine. I found out it was in the paper by a bunch of phone calls asking for catalogs.  Click on both links for a photo and a readable version of the article.